Refund Policy
DIGITAL PRODUCTS
Due to the digital nature of our products, we do not offer refunds, returns, or exchanges once a purchase has been completed and the files have been delivered or accessed. This policy helps protect the integrity of our content and prevent unauthorized distribution.
Please review all product descriptions, previews, and details carefully before purchasing. If you have any questions about a product, feel free to contact us atÂ
support@iconicimpactsociety.com
If you experience a technical issue with your download or believe you’ve received the wrong file, please reach out within 3 days of purchase. We’re happy to assist with any genuine errors or access issues.
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PHYSICAL PRODUCTS
Because some of our items are cosmetics we maintain a strict policy on refunds to ensure hygiene standards and integrity.
For hygiene and safety reasons, all shipped, opened or used beauty products are non-refundable.
Refund Eligibility
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Refunds are only available for physical beauty products that have not yet shipped.
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Once your order has been shipped, it cannot be canceled or refunded.
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Sale, promotional, or discounted items are final sale.
Damaged or Defective Items
If you receive a damaged or defective beauty product, contact us within 48 hours of delivery at support@iconicimpactsociety.com. Please include your order number and clear photos of the item and packaging. If eligible, we will arrange a replacement or refund.
How to Request a Refund
Email support@iconicimpactsociety.com immediately for unshipped orders. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
By purchasing from our store, you agree to this refund policy.